Locally Operated, Family Run

At the heart of what we do are small businesses, and the needs of those businesses are unique. Our customers experience small team support with our local touch. Each merchant is supported by a small team of people who specialize in different aspects of payment processing. This structure enables us to offer world-class personalized support. Our approach allows you to get to know the people who directly service your account. Stop dealing with large call centers where you are just a number, come join our family.

Big Question: Price?

In payment processing, it’s very easy to start comparing apples and oranges when talking about price. That said our rates are extremely competitive. Let us show you. Contact us, and we will give you a quote, and if you provide a copy of your most recent statement we will build apples to apple comparison so you can see how we stack up. It doesn’t matter if you are looking for a setup with one single swipe rate, or a fully custom structure we will do the breakdown and give you the options with a clear side-by-side comparison. We will even meet or beat your current rates if they are lower than our initial quote.

Customer Service

Merchant Store Inc has been based in Austin since its founding. Originally founded in Austin in 2004 we set out to build a payments system for small businesses. We started off as part of a larger organization with a mission to provide payment processing equipment at a fraction of the cost of our competitors by launching our eCommerce site. Fast forward to today, and we have built this little website into one of the go-to payment options for small businesses.

Being a small business to natural for us and we understand the needs of small businesses. Our support staff has an average of 10+ years with the company and have the skills need to keep up with the fast-paced small businesses.

Hardware

From the tried and true countertop terminals to full Point of Sale systems we have solutions that meet and exceed the needs of small businesses. We even work with most existing payment systems so if you already have your payment devices in place we can help you easily transition to our payment processing. For eCommerce businesses, we also work with several different gateways and platforms, as well as most shopping carts. It doesn’t matter your business type or industry we have options available for everyone.

Services

Our primary focus is on our payment services and that’s not just credit and debit card processing. We offer a wide variety of payment options like Check processing, ACH, Giftcards, etc. We can also help you automate your payments with customer vaulting, recurring billing, Invoicing, and mobile payments.

We offer a wide variety of options so our services can be tailored to each individual business we work with.

The Setup Process

Start by speaking with one our of Account Managers who will get to know your business and payments needs. We will then build a plan and quote along with a side-by-side comparison of your existing payment services. Once you are ready to move forward we can generally have your new account set up within 24 hours. From there we will deploy any hardware or software as needed. After you are set up, your account manager will stay with you as your primary point of contact.